ISO 10002 certificate

ISO 10002 is an international guideline standard for handling complaints as part of customer satisfaction. It aims to set up a process that defines how complaints are received, assessed and answered.

Every producer runs into problems now and then; what counts is how they are handled. ISO 10002 shows that a defined route exists for recording, following up and resolving complaints, which is reassuring for customers.

Yes, our company holds an ISO 10002 customer satisfaction and complaints handling certificate. You can view it on this page. If you want a copy, contact us through the details on our website.

You can reach us by phone or email. Giving your order details and a short description of the problem helps us look into it quickly. Your feedback is recorded and reviewed.

When something goes wrong you know whom to contact and how, and your request is handled in a recorded process. The approach also aims to reduce repeat mistakes. How long it takes to resolve an issue depends on its nature.

Certification is carried out through an audit by an independent body, followed by periodic surveillance audits and renewal. Audits look at matters such as whether complaint records are kept and whether the processes actually work.

If you report a problem with delivery, product size, printing or material, that feedback is recorded, reviewed and answered. This way issues are dealt with through an orderly process rather than depending on one person.

ISO 9001 covers the quality management system as a whole, while ISO 10002 focuses specifically on handling complaints. They complement each other. Our website also has separate pages for our ISO 9001 and ISO 14001 certificates.